Refund Policy - Returns/Exchanges
Returns & Exchanges Policy
We know purchasing online can feel risky, and you may be uncertain if you’ll love your purchase. That’s why we have a fair and generous return policy. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The same or similar packaging should be used when sending items back. Personalized and monogrammed products are excluded from returns unless there is a defect or damage to the product.
To request a return or exchange, please email us at admin@vgrings.com with your order number.
Refunds (If Applicable)
Once your return is received, within 2–3 business days we will send you an email confirming whether your refund has been approved or rejected after inspection.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days depending on your bank.
Late or Missing Refunds
First, check your bank account again.
Then, contact your credit card company—there may be a delay before your refund is officially posted.
Next, contact your bank. Processing times can vary.
If you’ve done all of this and still have not received your refund, please contact us at admin@vgrings.com.
Returns & Exchanges (Exclusively for Rings)
For exchanges related to rings, we allow one free resizing or exchange for a different style within the 30-day timeframe after delivery. Any additional exchanges or resizing requests are subject to a $30 fee.
Process your exchange by emailing us at admin@vgrings.com with your order number and new size request.
We accept returns on rings within 30 days after delivery. Rings must not be damaged and must be in original condition to be eligible for a full refund.
If your ring becomes damaged or broken, we offer a $50 repair or replacement fee.
Exchanges (All Products Other Than Rings)
We offer free exchanges within 30 days after delivery on any items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at admin@vgrings.com and mail your item to:
VG Rings
408 Marshall Circle
St. Augustine, FL 32086
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give later, we will send a refund to the gift giver.
Shipping Instructions
If you choose to buy a label and ship on your own, please mail to:
VG Rings
408 Marshall Circle
St. Augustine, FL 32086
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please include your order number and instructions on whether you wish to have a refund or exchange.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.